Service Desk Coordinator

SERVICE DESK COORDINATOR [ROCHESTER, MI]

About OptimizeRx

OptimizeRx®, a digital health company, connects pharmaceutical companies to patients and providers, offering greater affordability, adherence and brand awareness at the point-of-care. As the nation’s largest digital platform connecting life sciences to the point-of-care, OptimizeRx provides a direct channel for payers, medtech companies, medical associations and pharma companies to communicate with healthcare providers right within their workflow and also directly to patients. 

As Service Desk Coordinator your primary responsibility is to manage the day-to-day program support activities.

Core Responsibilities:

  • Ensure Service Desk portal is operational. Troubleshoot and build advancements, as needed
  • Manage open service tickets within Network Helpdesk
  • Regular communication via email and phone to assist with clients
  • Conduct research on new or unknown issues to find and implement resolution
  • Maintain database of accurate information, provide reporting, as requested
  • Assist with product and asset development
  • Maintain case notes including progression and resolution for all clients
  • Lead short-term research projects, related to data uptake, troubleshooting, solutions or other service issues
  • Report on program performance, per client’s requests
  • Manage EHR product message for financial, clinical, brand and enrollment
  • Complete EHR program audits
  • Other duties as assigned

Requirements:

  • Bachelors’ degree in information technology or computer science
  • 1-year experience in customer service or technical support
  • 1-year experience utilizing Atlassian Products
  • Experience working with coding language, preferably VBA
  • Proficient in Microsoft Suites
  • Exceptional written and verbal communication skills

Sound Like a Fit? Let Us Know.